Bullying should always be taken seriously. Children and young people need to know that they are being heard, that their feelings matter, and that their concerns will be investigated respectfully and as a priority.
Responding to Reports of Bullying
Your first response to someone who tells you they are experiencing bullying can make a real difference in the outcome. Young people often tell their friends first and may only seek help from a trusted adult as a last resort. By the time a student reports bullying to a teacher or staff member, it may have already escalated and become part of an ongoing issue.
At Springfield Central State High School, we are committed to fostering a safe and supportive learning environment. When bullying is reported, our school staff follow strict policies and procedures to address and resolve the issue appropriately.
Understanding Bullying
It is important to understand the definition of bullying to respond effectively. 'Bullying' is often used as a broad term, but some behaviours that may seem like bullying require different approaches.
Bullying involves:
Repeated behaviour intended to cause harm, distress, or fear.
A misuse of power within a relationship.
Behaviours that occur in various forms, including verbal, physical, social, and online bullying.
If a Student Reports Bullying to You
Reassure them that you take their concerns seriously and will support them.
Avoid dismissive language that minimises the situation.
Find a private and safe space to discuss their concerns calmly.
Listen actively without interrupting, and use encouraging responses.
Gather important details, such as:
What has been said or written.
Whether any physical harm has occurred.
When, how, and where the incidents happen.
Who else has witnessed the bullying.
Whether the bullying has been reported previously.
If online, whether there is any evidence (screenshots, messages, etc.).
Distinguish between conflict and repeated bullying by asking questions.
Document the incident or encourage the student to write it down.
Reassure them that being bullied is never their fault.
Praise them for speaking up, as reporting takes courage.
Ask how they would like the situation handled and explain the school's policy.
Provide assurance that the issue will be investigated and follow up on the outcome.
Check their immediate safety and take necessary measures if they feel unsafe.
At Springfield Central State High School, we have a zero-tolerance approach to bullying. Our staff, students, and families work together to promote respect, kindness, and positive relationships within our school community.
📌 If you or someone you know is experiencing bullying, please reach out to a trusted staff member for support. We are here to help.
For more information:
Someone to talk to now for children and young people
If you want to talk to someone about what's happening, you can contact the providers below.
Kids Helpline
Private and confidential 24/7 phone and online counselling service for young people aged 5–25.
eheadspace
Free online and phone support and counselling to young people 12–25, their families and friends.
If you are outside Australia
If you're outside Australia, Child Helpline International External link is a global portal for all child helplines around the world. Visit the find a child helpline member page, select your continent or use the search function to find your country and a list of relevant child helplines will display.
Someone to talk to now for parents and caregivers
If you have specific concerns about your child at school, contact the class teacher or principal of your school.
If you want to speak to someone else about your child now, you can contact the parent line in your area for support from outside the school.